Refund policy

All Sophia Tremolos carry a general one-year warranty.  Sophia pays return shipping on warranty claims, subject to final warranty status.  we do not refund installed tremolos or related products -- for example, the "knife edges" are critical and when installed/used are no longer "new" they are used...

If the product proves defective during the warranty period, Sophia Tremolos, at its option, will: 
(1) replace the product with a comparable product, or
(2) refund the amount paid for the product if unused -- we do not refund installed tremolos or related products -- for example, the "knife edges" are critical and when installed/used are no longer "new" they are used...
These warranties shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. Sophia Tremolos shall not be obligated under these warranties: 
a) to repair damage, malfunction, or degradation of performance resulting from improper use or connection to incompatible equipment,
b) to repair an item that has been modified or integrated with other products when the effect of such modification or integration degrades performance or reliability,
c) to perform user maintenance or cleaning or to repair damage, malfunction, or degradation of performance resulting from failure to perform user maintenance and cleaning as prescribed in published product materials,
d) to repair damage, malfunction, or degradation of performance resulting from use of the product in an environment not meeting the operating specifications set forth in the user manual,
e) to repair damage, malfunction, or degradation of performance resulting from failure to properly prepare and transport the product as prescribed in published product materials
f) to replace items that have been abused, misused, or tampered with in any way;